PDMS-SP Status - System Upgrade - Adding new set of Device management servers

System Upgrade - Adding new set of Device management servers

Scheduled Maintenance Report for PDMS-SP

Completed

The scheduled maintenance has been completed.

Posted May 09, 2024 - 11:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 09, 2024 - 08:30 UTC

Scheduled

Dear PDMS-SP Users,

Here at Poly, we are notifying you about our upcoming system upgrade - Poly is adding a new set of device management servers on 09th May 2024, which requires us to add additional public IP addresses. As a result, we request you to kindly whitelist the following IP addresses if not done already. This is to ensure seamless operation of our platform.

The IP addresses would be among the earlier communicated list below:

52.9.229.16
54.241.48.140
13.52.210.238
204.236.138.88
50.18.168.62
184.72.55.147
13.56.43.7
54.176.97.248
52.52.77.187
13.56.22.142
52.9.45.42

A list of the most up-to-date IP addresses and FQDNs is posted on our administrator guide here,

https://docs.poly.com/bundle/pdms-sp-ag-current/page/required-ports-and-trusted-ip-addresses-and-hosts.html

We understand that this may cause some inconvenience, but please be assured that this upgrade will enhance our service delivery and provide an even better experience for you.

We would like to remind you that this whitelisting process must be completed by 08th May 2024. If you have any questions, please contact your Account Manager, or reach out to obi.spsupport@poly.com for technical support.

Thank you for your understanding and cooperation.

Best regards,
Team PDMS-SP

Posted May 03, 2024 - 10:16 UTC

This scheduled maintenance affected: Device Management Servers (Server 1, Server 2, Server 3, Server 4, Server 5, Server 6, Server 7, Server 8, Server 9, Server 10, Server 11, Server 12, Server 13, Domain Management Service, Server 14, Server 15).